FAQ

Answers to the questions we hear most.

From product testing and packaging to pricing, Incoterms and minimum order quantities here's what our buyers ask before placing an order. Can't find what you need? Get in touch directly.

Product-related

Packaging

Pricing & Shipping

Quantities & Shipment

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If you can't find what you're looking for here, tell us what you need product, volume, destination and our team will get back to you within one business day.

Answers to the questions we hear most.

Product-related

Do you test the physical properties of your coir pith?

Can you supply chemical analysis of the product?

What's your compression ratio?

How much does the product expand after adding water?

Is your coir pith sterilised?

Do you provide usage instructions?

Do you offer lower-cost grades?

Can you manufacture to our specification and supply unbranded?

Can you supply regularly?

What's your delivery timeframe?

Packaging

How is your product packed, and what are the options?

What's the loading capacity in a 40ft HC container?

Pricing & Shipping

Can you send a price list?

What are your shipping rates?

Do you provide samples, and is there a cost?

Can you arrange the best shipping rates?

Quantities & Shipment

What countries do you ship to?

Do you deliver to our site (Delivery Duty Paid)?

What Incoterms do you offer?

What's your minimum order quantity?

Can I get a sample of your product?

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